Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sandeepsharma904490@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sandeepsharma904490@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sandeepsharma904490@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

RETURN

At Strimoda, it’s our constant endeavour to provide you with the best customer service possible each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return the order for a full refund of the paid price. We only accept returns for products purchased directly from Strimoda website. Any return request for products purchased from our indirect online and offline distributors will be declined by us.

At Strimoda we have 7 days return policy, it gives you an option to return items purchased from Strimoda.in for any reason within 7 days of receipt of the item.

Exchange – We do not have any exchange policy

Note: Only Strimoda Art Products have easy 7 days exchange. The items are only exchangeable for the same or a different size, if available, and cannot be returned.

GUIDELINES FOR A VALID RETURN:

All product tags intact and in their original packaging
Product must be unused
Products must be in an unwashed and in undamaged condition

Please Note: For all claims related to receiving missing items or wrong product, we advise you to share a video evidence of unboxing and raise the issue within the 24 working hours from the date of delivery. We may not be able to entertain claims of missing product being received without a video proof of unboxing.

We will send you a confirmation email as soon as we receive the shipment at our warehouse and it passes our quality check.

Returns are done free of cost if wrong products (incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. After receiving the returned product, we will do a quality check of the product at our end. If the picked-up product does not pass the quality check, we will ship it back to you.

Note: Incase order has been processed through different warehouses and if return is required to be raised, it should be return with respect to same package.

TO RETURN A PRODUCT TO STRIMODA, PLEASE FOLLOW THESE STEPS:

Create a 'Return Request'' under “My Orders” section of Website. Follow the screens that come up after tapping on the 'Return’ button. Keep the item ready for pick up or ship it to us basis on the return mode
We offer pick-up facility for the address used while placing order.

OrTo raise a return request please drop us an email on Strimoda74@gmail.com and we will process your request. Kindly share Order id, product name and product SKU on the email to avoid confusion.

Our courier partner will pick up the product from your doorstep. You will receive an SMS on the day of pick up.

FAILURE OF PRODUCT PICK-UP.

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. For more details, please call our customer care no.: 8847678804

NOTE:

1) We will not be responsible if wrong product is handover by you to the delivery person at the time of pickup.

2) The customer needs to self-ship the goods from their side and we will reimburse the shipping costs (Max - Rs.100) if the pin code is non-serviceable for reverse pickup.